Welcome to BlueChat, a messaging platform for improved team-driven productivity (the “Platform” and the “Service”). The Platform operates through a cloud-based back-end and a client-side front-end available through your smartphone, desktop, laptop and web browser.
This Privacy Policy (“Privacy Policy”) explains how information about you is collected and used by the Platform developed and operated by Blix, Inc. (“Blix” or “we”, “us”, “our”).
We are committed to protecting and respecting data privacy. As explained below, we do not store your emails on our servers, and we do not sell your data. Please read this Privacy Policy carefully.
This Privacy Policy contains the following information.
We process your account settings, such as the background color you have chosen, the refresh rate and font settings you selected.
We refer to this as "Account Settings Information".
We may process payment information, such as credit card details, that we collect from the administrator of an organization’s use of BlueChat.
We refer to this as "Billing Information".
When you use or access groups through the Platform, we process the email addresses of the group members as well as the group’s selected name, avatar and notes.
We refer to this as "Group Conversation Settings".
You can submit an inquiry through our online “Contact Us” form or by emailing or writing to us. We will collect the information you provide in the inquiry, which typically includes your name, email address, other contact information, country, and the text of your message.
We refer to this as "Inquiry Information".
You can provide us feedback, review, or answers to surveys or promotions, on social media channels, by posting on any of our online public forums or communities, by sending an e-mail to any of our designated addresses, or any other form of communication. We will process the data you choose to provide, which may include your name, email address and the feedback or review.
We refer to this as "Feedback Information".
In order to provide the Service to you, the Platform is involved in processing your chats, remarks/comments, contactsbut in a very limited fashion as described below.
We refer to this as "Your Content".
We collect meta-data such as the frequency of your use of the Platform, your interaction with the Platform’s user interface, general details such as the model of your smartphone and its operating system and information about bugs and crashes in our client-side app on your smartphone, desktop, laptop and web browser.
We refer to this as "Analytics Information".
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.
The following information will be visible and available to those participating in your email correspondence or chats: the name, nickname or pseudonym you chose to be displayed with your email account, the photo you chose as your avatar, if any and your online or offline status.
We will use your Inquiry Information to contact you about your inquiry and handle and respond to your inquiry. If your inquiry is regarding any other information we have about you, we will process that other information to respond to your inquiry.
We may also use the content of your inquiry to maintain and improve the Service, for quality assurance and for development and enhancement of the Platform, to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations and enforce our terms of use for the Platform.
We process the Analytics Information and Feedback Information to maintain and improve the Service, for quality assurance and for development and enhancement of the Platform.
We will also use the Analytics Information and Feedback Information to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, and enforce our terms of use for the Platform.
We will use your email address to send you emails containing BlueChat updates, promotions, marketing, and special offers. We will only do so if you have given your consent. If you gave your consent but later wish to unsubscribe from these emails, you may opt-out of receiving them by following the unsubscribe link located at the bottom of each communication or by emailing us at privacy@blix.net.
We will use your email address to initiate contact with you on administrative issues related to the Services or support and maintenance.
We will process personal information with the assistance of our service providers who assist us with the internal operations of the Service. These companies. Which for example include Amazon Web Services and Twilio, are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own business purposes.
If you violated any applicable law, we will share information we have about you with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation.
We will share information we have about you if we are required to do so by a judicial, governmental or regulatory authority.
If the operation of our business is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share information only as required to enable the structural change in the operation of the business.
We use cookies for a number of purposes, as briefly explained below:
You can always delete the cookies saved on your device through the settings of your computer browser or device. You can also disable cookies for future use through the settings of your computer browser or device.
Generally, we will retain your information for as long as you are a registered user of the Platform. Thereafter, it will be either deleted or completely de-identified in a manner that does not allow re-identification thereof. Except as required by law or our agreement directly with you, we are not obliged to retain your information for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you.
We will also retain and use your information in the following instances:
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These include TLS and PGP encryption for data in transit and encryption of your chat messages when they are stored on our servers.
In any event, these measures do not provide absolute information security. Therefore, although efforts are made to secure personal information, it is not guaranteed, and you cannot expect that the Service will be immune from information security risks.
If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.
Blix is the data controller for the following information: Registration Information, Account Settings Information, Billing Information, Group Conversation Settings, Credential Information, Inquiry Information, Feedback Information and Analytics Information.
Blix is the data processor for Your Content.
The following is the contact information of Blix:
The legal basis under the GDPR for Blix’s processing of your Registration Information, Account Settings Information, Billing Information, Group Conversation Settings, Credential Information, as well as the use of the necessary-type cookie, is the performance of the terms of service contract in providing you the Platform the Service and its features.
The legal basis under the GDPR for processing your Inquiry Information is our legitimate interest in handling and responding to your inquiry, developing, maintaining and improving our business, the Service and the Platform.
The legal basis under the GDPR for processing your Analytics Information (including the use of the statistics cookie), and Feedback Information is our legitimate interest in developing, maintaining and improving our business, the Service and the Platform.
The legal basis under the GDPR for processing your email address to contact you with administrative messages is our legitimate interest in keeping our users informed of updates relating to the Platform and our compliance with legal obligations of informing users where required by law.
The legal basis under the GDPR for processing your email address to contact you with marketing-related emails is your express consent.
The legal basis under the GDPR for sharing your information with authorities or where we are legally required to share it, is our legitimate interests in complying with mandatory legal requirements imposed on us.
The legal basis under the GDPR for processing your information in the event of a change in our corporate structure is our legitimate interests in our business continuity.
If you are in the EU or the UK, you have the following rights under the GDPR:
If you wish to exercise any of your EU rights, please contact us at: privacy@blix.net.
We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you the information that you have asked for, we will explain the reason for this.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU of UK, then according to the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement of the GDPR. For a list of supervisory authorities in the EU and UK, click here.
Below is a detailed description of the information we collect from users to our commercial purposes for which we use each category of personal information. This is also the information we have collected in the past 12 months.
Identifiers such as a real name, alias, online identifier, internet protocol address, email address and account name – collected directly from you.
Commercial information about the Service subscriptions purchased– collected directly from you if you are the administrator of an organization’s use of BlueChat
Internet or other electronic network activity information – collected through the device you use to access the Service.
As described above in the “Personal Data Processed” section.
Undertaking activities to verify or maintain the quality of the Service and to improve, upgrade or enhance the Service.
Undertaking internal research for technological development and demonstration.
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Debugging to identify and repair errors.
As specified above in the “How Your Personal Data is Processed” section.
You have the right to know:
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not delete your personal information if it is necessary to:
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information.
If you would like to exercise any of your CCPA rights as described in this Privacy Policy, please email us at: privacy@blix.net.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you, by using a two or three points of data verification process, depending on the type of information you require.
BlueChat's use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.
From time to time, we may change this Privacy Policy. If we do so, we will make efforts to proactively notify you of such changes. In any event, the latest version of the Privacy Policy will be accessible at https://bluemail.me/chat/privacy/
Last Modified: January 31, 2021