How to Add Orange, Free, La Poste and ik.me Accounts

These providers don't share settings or rules. Orange, Free, La Poste and ik.me each use their own servers, and two of them will not accept your ordinary password in a mail app at all. Find your provider below and use only that block.

Orange (orange.fr and wanadoo.fr)

@orange.fr and @wanadoo.fr addresses are the same mailbox service — same servers, same rules.

Start here: Orange wants a dedicated password

Orange has a second password used only for POP, IMAP and SMTP access from apps Orange didn't write. In Orange's words it is "a password specific to POP, IMAP and SMTP access, to be fetched from your Espace client, under Connexion et sécurité". If your normal Orange password is being refused in BlueMail, this is almost always why.

1. Sign in to your Espace client on orange.fr.
2. Open Connexion et sécurité.
3. Generate the password for third-party mail software and applications.
4. Copy the password Orange shows you and paste it into BlueMail's password field instead of your normal one.

Orange shows the generated password once, so copy it before you leave the page. Note that generating one is a one-way step: after that, your ordinary internet password will no longer set up a mail program, and revoking the generated password doesn't bring it back — you generate a new one.

Then check that POP/IMAP access is switched on

Orange turns POP and IMAP access off by default on newly created mailboxes — "pour des raisons de sécurité, ces accès sont désactivés par défaut pour les boites mail nouvellement créées". Until it's on, no mail app can connect. In Orange webmail in a browser:

1. Click the gear icon (roue crantée), then tous les paramètres.
2. Go to Sécurité, then Protocoles POP ou IMAP.
3. Click Modifier, switch the access on, and click Validez.

This switch is on Orange's website, not in BlueMail.

Orange server settings

Sign in with your full address — @orange.fr or @wanadoo.fr — and the dedicated password. Orange's own instructions: accéder à sa boite mail depuis une application non fournie par Orange.

Free (free.fr)

Free requires SMTP authentication, so give the outgoing server the same credentials as the incoming one: your full Free address, domain included, and its password. If port 587 is blocked where you are, Free also lists port 465 for sending.

There's nothing to switch on for Free, and no app-specific password. Free's setup page doesn't ask you to enable POP or IMAP first and doesn't mention a separate password — so don't go looking for either. Free's own instructions: ajouter mon compte email Free dans mon application de messagerie.

La Poste (laposte.net)

Unencrypted access no longer works. On 4 July 2023 La Poste switched off all unencrypted POP, IMAP and SMTP traffic to outside mail programs. A security protocol has to be active — TLS 1.2 as a minimum, or SSL. TLS 1.0 and 1.1 are refused, so a very old device or OS will be turned away no matter what you type.

La Poste labels the security on all three servers as SSL/TLS. If BlueMail can't send on port 587 with SSL, TLS selected, switch the Security dropdown to STARTTLS and keep the same port.

There's no POP/IMAP switch to find. La Poste's setup instructions don't ask you to enable access in webmail first, and don't mention a separate password for mail software. La Poste's own instructions: comment paramétrer un logiciel de messagerie.

ik.me (Infomaniak)

Your ik.me login password will not work in BlueMail

This is the whole problem for most ik.me accounts. The password you use to sign in to Infomaniak is not the password mail apps use. Infomaniak's mail passwords "are not related to your Infomaniak login password", and outside Infomaniak's own apps you have to create one per device. It's shown once and can't be looked up afterwards.

To create one:

1. Open the Infomaniak Mail web app at ksuite.infomaniak.com/mail.
2. Click the ⋮ menu next to your email address and choose Address settings.
3. Next to the password, click Manage, then Add a device.
4. Enter your Infomaniak account password if you're asked for it, give the device a description, and generate the password.
5. Copy it straight away, then paste it into BlueMail's password field.

ik.me server settings

The username is your full address, and @ikmail.com addresses work the same way. Infomaniak's own instructions: ports and protocols for messaging and sync your emails across all your devices.

sfr.fr, bbox.fr and club-internet.fr

We only publish server values we can check against the provider's own help pages, and for these we can't — so they're deliberately not in the tables above. A wrong port is worse than a missing one.

Get the current values from the provider that runs your mailbox — SFR at assistance.sfr.fr, Bouygues Telecom at assistance.bouyguestelecom.fr — then enter them by hand with the steps below. Everything else on this page still applies: if the provider asks you to switch POP or IMAP on, or to generate a password for mail apps, do that first.

Where these go in BlueMail

Try the normal sign-in first. On the password screen, Allow BlueMail to auto-detect the server details of your account is ticked by default — leave it ticked and tap Next. If that works, you're done.

If BlueMail can't find the details, enter them by hand:

1. First account? Tap Continue, type your email address, tap Sign in, then tap Having trouble? Manual Setup under the Sign in button. Already have an account in BlueMail? Go to Settings | Accounts | Add Account.
2. On the Choose provider screen, tap Manual Setup at the bottom.
3. Choose IMAP (or POP3).
4. Fill in the form — it holds the server, Security and Port fields. Pick SSL, TLS or STARTTLS in the Security dropdown to match the table above, and use your full email address as the username.

Full walkthrough: Configuring your account manually.

It worked before and stopped

For Orange, check the dedicated password first. It's tied to your Orange account, and it stops working if it has been revoked or if the account's password was reset — generate a new one and put it in BlueMail. Then check that POP/IMAP access is still on.

For ik.me, a device password that has been deleted in the Infomaniak manager will fail the same way. Create a new one.

For any of them, the server details on the account are under Settings | Accounts | [tap the account] | Incoming/Outgoing Settings — see Edit Account.

Still stuck? Can't Add My Account works through the other usual causes, and Connection issues, sync failures or missing emails covers accounts that added fine but won't stay connected.