How to Add Alice, Libero, Virgilio and Tiscali Accounts

These are four separate Italian providers, and their rules are not the same. The settings for one will never work for another, and the reason a mail app is refused differs for each. Find your address below and use only that block.

• @alice.it, @tim.it, @tin.it — TIM. Read the network rule first; it is usually the whole problem.
• @libero.it, @inwind.it, @iol.it, @blu.it — Libero. All four are the same mailbox system.
• @virgilio.it — Virgilio.
• @tiscali.it — Tiscali.
• A PEC address — see PEC is a different product at the bottom. PEC does not use any of the servers above.

Alice and TIM (@alice.it, @tim.it, @tin.it)

Start here: TIM only allows mail apps on TIM's own network

This is the one that catches most people, and no setting in BlueMail can work around it. TIM allows you to reach your mailbox from a mail app only if one of these is true:

• your @alice.it, @tim.it or @tin.it mailbox is tied to an active TIM line, fixed or mobile; or
• the mailbox is not tied to a TIM line, but you are connected to TIM's network at the time, fixed or mobile.

In TIM's own words: access to the mail from an operator other than TIM is allowed only through webmail.

So if you left TIM, or your mailbox was never attached to a TIM line, and you are on another company's fibre, ADSL or mobile data, TIM will refuse the connection. The address and password are fine. BlueMail is fine. TIM is declining the login because of the network you are on. In that situation there is no manual setup that helps — you can only read that mailbox in TIM's webmail in a browser.

If you are on TIM's network and it still fails, the settings below are the ones TIM publishes.

Alice and TIM server settings

TIM uses StartTLS, not SSL on a dedicated port, and the ports are the plain 143 / 110 / 587 rather than the 993 / 995 / 465 most other providers use. That mismatch is the second most common cause of a failed setup here — copying "993 SSL" from a general guide will not connect.

@alice.it

@tim.it

@tin.it

Use your full email address as the username, including the part after the @. TIM's own instructions: Guida ai Protocolli di Posta (POP3 e IMAP).

If BlueMail's Security dropdown has no STARTTLS entry on your device, pick TLS — TIM says to do the same on clients that don't offer StartTLS.

Libero (@libero.it, @inwind.it, @iol.it, @blu.it)

@inwind.it, @iol.it and @blu.it are Libero mailboxes. Libero's own setup page lists all four domains and gives them the same servers, so use this block for any of them.

If you turned on Password Sicura, your normal password will not work

Libero's two-step verification is called Password Sicura. Once it is on, your usual password works in a browser only. Every app and mail program — including BlueMail — needs a Password Specifica per Applicazioni, a 16-character password that replaces it. Entering the normal password instead simply fails, which looks exactly like a wrong password.

To generate one, in Libero webmail in a browser:

1. Open the Account area.
2. Go to Password per App.
3. Choose Genera Password.
4. Copy the 16-character password and paste it into BlueMail in place of your password.

You use the same specific password on every device. Libero's own instructions: Password Sicura specifica per app e client.

If you have not turned Password Sicura on, use your ordinary Libero password — there is nothing to generate and no access switch to enable. And if you ever change your Libero password, change it in BlueMail too; Libero warns that a stale saved password is a common cause of an account that stops working.

Libero server settings

Outgoing mail requires authentication. Use your full address, with the domain, as the username. Libero's own instructions: Configurare Libero Mail con client di posta.

Libero also warns not to switch an existing account between POP and IMAP. If you need the other protocol, remove the account and add it again.

Virgilio (@virgilio.it)

Virgilio is run by the same company as Libero and works the same way, but the server names are different — Libero's will not work for a Virgilio address.

Password Sicura applies here too

If you have turned on Password Sicura, BlueMail needs a 16-character Password Specifica per Applicazioni instead of your normal password. Generate it in Virgilio webmail under the Account area, in Impostazioni Password Sicura, and use the same one on every device. Virgilio's own instructions: Password Sicura specifica per app e client.

Virgilio server settings

Incoming IMAP and POP3 use the same server name — only the port changes. Outgoing mail requires authentication. Use your full address, with the domain, as the username. Virgilio's own instructions: Configurare Virgilio Mail con client di posta.

Tiscali (@tiscali.it)

There is no access switch to turn on for Tiscali, and its documentation does not ask for an app-specific password. If Tiscali won't connect, the cause is in the values below or in your password.

Outgoing mail needs SMTP authentication with SSL, using the same address and password as the mailbox. Tiscali calls this out specifically: without it, the account can receive but not send. Use your full @tiscali.it address as the username. Tiscali's own instructions: Posta elettronica — Parametri.

PEC is a different product

PEC (posta elettronica certificata) is not the same service as a normal mailbox, and it never uses the servers above. A @pec.libero.it or similar certified address connects to the PEC servers your PEC provider supplies.

For Libero PEC and Virgilio PEC, both run by Italiaonline, the settings are the same:

Incoming and outgoing share one server name. The authentication method is a normal password. Official parameters: Libero PEC · Virgilio PEC.

If your PEC is with any other provider — Aruba, Namirial, InfoCert, Poste and the rest all sell PEC — these servers will not work. Get the IMAP and SMTP values from that provider's own PEC support pages and enter them by hand.

Where these go in BlueMail

Try the normal sign-in first. On the password screen, Allow BlueMail to auto-detect the server details of your account is ticked by default — leave it ticked and tap Next. If that works, you're done.

If BlueMail can't find the details, enter them by hand:

1. First account? Tap Continue, type your email address, tap Sign in, then tap Having trouble? Manual Setup under the Sign in button. Already have an account in BlueMail? Go to Settings | Accounts | Add Account.
2. On the Choose provider screen, tap Manual Setup at the bottom.
3. Choose IMAP (or POP3).
4. Fill in the form — it holds the server, Security and Port fields. Pick SSL, TLS or STARTTLS in the Security dropdown to match your table above, and use your full email address as the username.

Full walkthrough: Configuring your account manually.

It worked before and stopped

For Alice and TIM, check what network you are on. An account that synced at home on a TIM line stops the moment you move to another operator's connection — that is TIM's rule, not a fault.

For Libero and Virgilio, check whether you turned on Password Sicura or changed your password recently. Either one invalidates the password BlueMail has saved, and you need to put the 16-character specific password in.

For any of them, the saved server details are under Settings | Accounts | [tap the account] | Incoming/Outgoing Settings — see Edit Account.

Still stuck? Can't Add My Account works through the other usual causes, and Connection issues, sync failures or missing emails covers accounts that added fine but won't stay connected.