A screenshot is the quickest way to show us what you are seeing. When you report a problem, one picture usually saves several rounds of questions. Here is how to capture one on each platform, and where the file ends up.
Windows
Capture part of the screen (recommended): press Win + Shift + S. The screen dims and a small toolbar appears at the top, where you can choose a rectangle, a freeform shape, a single window, or the whole screen. The capture is copied to your clipboard, and a notification lets you open it in Snipping Tool to annotate and save it.
Capture the entire screen to a file: press Win + Print Screen (the key may be labeled PrtScn, PrtSc, or similar). The screen dims briefly and a timestamped PNG is saved to Pictures › Screenshots.
Capture the entire screen to the clipboard: press Print Screen on its own, then paste into any app that accepts images.
On Windows 11, the Print Screen key opens the Snipping Tool overlay by default rather than copying to the clipboard. You can change this under Settings › Accessibility › Keyboard.
On Windows 8.1, the Win + Shift + S shortcut doesn't exist. Use Win + Print Screen to save a full-screen capture, or open the Snipping Tool app from the Start screen to capture a region.
macOS
- Shift + Command + 3 captures the entire screen.
- Shift + Command + 4 turns the pointer into a crosshair. Drag to select an area, then release.
- Shift + Command + 4, then Space, turns the pointer into a camera. Click a window to capture just that window.
- Shift + Command + 5 opens the Screenshot toolbar, which adds a timer, a choice of save location, and screen recording.
A thumbnail appears in the bottom-right corner for a few seconds: click it to mark the image up, or ignore it to save. Screenshots are saved to your Desktop by default, use Options in the Shift + Command + 5 toolbar to save somewhere else.
iOS and iPadOS
On devices with Face ID: press the side button and volume up button at the same time, then release both immediately.
On devices with a Home button: press the Home button and the side button (or top button, depending on the model) at the same time, then release.
A thumbnail appears in the bottom-left corner. Tap it to crop or annotate, or swipe it away to save. Screenshots go to Photos, in the Screenshots album.
Tip: you can also take a screenshot by tapping the back of the phone. Turn it on under Settings › Accessibility › Touch › Back Tap, and assign Screenshot to a double or triple tap.
Android
- Open the screen you want to capture.
- Press the power and volume down buttons at the same time.
The screen flashes and a preview appears at the bottom, with buttons to edit or share the image. Screenshots are saved to your gallery, under Google Photos › Library › Screenshots or the Screenshots album in your device's own gallery app.
Two alternatives, depending on your device:
- From the app switcher: open it and tap Screenshot below the app's card.
- Three-finger swipe: on Samsung, Xiaomi, OnePlus and several other brands, swiping down the screen with three fingers takes a screenshot. Look for it under Settings › Gestures (Samsung: Advanced features › Motions and gestures).
Capturing a long page: if the content scrolls, tap Capture more (called Scroll or Scroll capture on some devices) on the screenshot preview to keep extending the capture down the page.
