Almost every failed account setup comes down to one of four things:
- Your provider wants a different password. Many providers no longer accept your normal password in a mail app, and issue a separate one instead.
- IMAP is switched off. Several providers ship with mail-app access disabled, and some switch it off again if you don't use it for a while.
- IMAP costs extra, or isn't offered. A few providers only allow mail apps on a paid plan — or not at all.
- It's a work address, and your employer decides what can connect.
Find your address below.
Find your provider
| Your address ends in | What's usually wrong | What to do |
|---|---|---|
| @mail.ru, @bk.ru, @inbox.ru, @list.ru, @internet.ru | Your normal password is never accepted | Create an external application password — steps |
| @gmx.de, @gmx.at, @gmx.net | POP3/IMAP is off, and turns itself off again | Switch it back on — steps |
| @web.de, @mail.de | POP3/IMAP is off, and turns itself off again | Switch it back on — steps |
| @t-online.de, @magenta.de | Needs a Passwort für E-Mail-Programme | Set one at Telekom — steps |
| @arcor.de, @kabelmail.de | Needs a separate Vodafone E-Mail-Passwort | Set one at Vodafone — steps |
| @freenet.de, @ok.de | Mail-app access is off by default | Switch it on — steps |
| @orange.fr, @wanadoo.fr | Needs a dedicated password, plus an access switch | steps |
| @ik.me | Your login password won't work in a mail app | Create an app password — steps |
| @free.fr, @laposte.net, @sfr.fr, @bbox.fr | Wrong servers, or access not enabled | steps |
| @alice.it, @tim.it, @tin.it | TIM only allows mail apps on TIM's own network | read this first |
| @libero.it, @inwind.it, @virgilio.it | If Password Sicura is on, your password won't work | steps |
| @tiscali.it | Wrong servers | settings |
| @wp.pl, @o2.pl, @op.pl | Mail-program access is off; two-step login needs its own password | steps |
| @onet.pl, @poczta.onet.pl | POP3 no longer works — you must choose IMAP | steps |
| @interia.pl | Access switch and server settings | steps |
| @comcast.net | Third Party Access Security must be turned on | steps |
| @aol.com, @verizon.net | Needs a generated app password | steps |
| @earthlink.net, @mindspring.com | Just needs the right servers | settings |
| @btinternet.com, @blueyonder.co.uk, @ntlworld.com, @plus.com | Separate mail password, or wrong port | steps |
| @bluewin.ch, @sunrise.ch | Bluewin needs a separate e-mail password, not your Swisscom Login | steps |
| @seznam.cz, @centrum.cz | With two-factor on, you need an application password | steps |
| @azet.sk, @centrum.sk, @atlas.sk | Your username must be the full address, not your short account name | steps |
| @sapo.pt, @meo.pt | IMAP is now a paid feature — free accounts are webmail-only | read this first |
| @kpnmail.nl, @telfort.nl, @ziggo.nl, @home.nl | Wrong servers or security setting | settings |
| @yandex.ru, @yandex.com, @ya.ru | Your Yandex password won't work; needs an app password | steps |
| @mail.com | IMAP is a Premium feature, and off by default | read this first |
| @proton.me, @protonmail.com | Not supported — Proton can't be added to BlueMail | why |
| @so-net.ne.jp | IMAP is a paid add-on | steps |
| @ocn.ne.jp, @docomo.ne.jp | The mail password is not your website login password | steps |
| @yahoo.co.jp | Three separate switches have to be on | steps |
| @nifty.com, @biglobe.ne.jp, @jcom.zaq.ne.jp | Access switch, or IMAP not included | steps |
| @gmail.com | You must tap Allow on Google's permission screen | steps |
| @icloud.com, @me.com | Needs an Apple app-specific password | steps |
| @yahoo.com | Yahoo signs you in through Yahoo itself — remove and re-add | steps |
| Your company address | Your employer controls what can connect | what to ask IT |
Your provider isn't listed?
Work through these four, in order — they cover most of what's left:
- Sign in with your email address and password first. Leave Allow BlueMail to auto-detect the server details of your account ticked. If that works, nothing else here applies.
- Check for an app password. Search your provider's help for "app password", "application-specific password" or "password for mail programs". If they issue one, use it instead of your normal password.
- Check IMAP is switched on in your provider's webmail settings, usually under a heading like POP3/IMAP, External access, or Mail apps.
- Get the server details from your provider's own support page and enter them by hand — see Configuring your account manually.
Still stuck? Can't Add My Account has the full checklist and the page for each specific error message.
