Deleting an email in BlueMail does not destroy it straight away. As What is Trash/Archive Folder? explains, Delete moves the message to Trash, where it stays until Trash is emptied — manually, or by the periodic clean-up. So the first thing to do is look in Trash, because that is the case you can fix yourself.
Move it back out of Trash
- Open the Trash folder — see How do I Access other Folders like Drafts, Sent, Archive, and Trash?
- Find the message.
- Enter Multi Edit mode, either by long-pressing the message or from the 3-dot menu at the top right of the list.
- Select the message, choose Move, and pick Inbox (or whichever folder you want it in).
Multi Edit and its Move action are covered in How to do Operations on Multiple Mails, in Bulk? — the same steps work for one message or for several at once.
If Trash has already been emptied
Once Trash is emptied, the message is gone from BlueMail, and there is nothing in the app that can bring it back. Your provider is the only remaining route:
- Sign in to your provider's webmail and look in its own Trash or Bin. Most providers keep deleted mail there for a limited period — often around 30 days — independently of what BlueMail shows.
- Look for a recovery tool. Some providers offer a separate "recover deleted messages" option beyond the Trash folder, and business or hosted mailboxes often let an administrator restore mail after the user's Trash is empty. For a work address, ask your IT administrator — see Can't Add a Work or Company Email Account.
- Act quickly. These windows expire, and once your provider has purged the message it cannot be recovered by anyone.
Check whether it was deleted at all
Plenty of "deleted" mail turns out to be present but out of sight. Before assuming it is gone:
- A filter may be hiding it. The All filter shows everything in a folder, including messages marked Done or Reply Later, which other filters leave out. See What are the Filters on the Top Bar Menu?
- It may be outside your sync window. Mail older than your Days to Sync period is not held on the device, which can look like deletion. See What is the Days to Sync Option?
- Search only covers the folder you are in. Searching the Inbox will not find a message that was moved elsewhere. See How does Search Work? and Missing Emails.
Before you empty Trash
Emptying Trash is permanent. On mobile the Trash icon in the top-right corner deletes everything in the folder; on desktop it is the Empty Trash button below the mail list. There is no undo, and BlueMail cannot restore what an empty-Trash removed. See How do I empty all the emails in the Trash folder?
If you only wanted to clear the clutter rather than lose the mail, Archive keeps messages for reference instead of deleting them.
If deleting one message removed another
If deleting a draft or a reply also removed the message it was answering, check whether Conversations is turned on — with conversation view, a list row can represent a whole thread rather than a single message, so an action may apply more widely than expected. See How Do Conversations Work in BlueMail? and How to Configure Conversation Settings?
If the missing message is still not in Trash and not recoverable from your provider, send the details to support@bluemail.me — including which folder it was in and roughly when it disappeared.
What BlueMail cannot do
- We cannot recover mail for you. BlueMail is an email app, not a mail host — we hold no server-side copy of your messages to restore from.
- We cannot undo an emptied Trash, in BlueMail or on your provider's servers.
- We cannot retrieve mail as evidence or produce copies on request. Anything still recoverable has to come from your provider, using the steps above.
